Whitsunday Dive Adventures Terms

Home Whitsunday Dive Adventures Terms

All fares are inclusive of Marine Park fees and GST. Sites are weather and tide permitting. Dive / Snorkel sites are weather and tide permitting. Whitsunday Dive Adventures reserves the right to arrange alternate itinerary where necessary. Please note departure times may sometimes be weather and tide dependent. Please reconfirm your booking at least 48 hours prior.

Whitsunday Dive Adventures may use photographs of our clients in promotional material, including but not limited to social media. If you do not consent, please advise Whitsunday Dive Adventures before your trip.

Liability:

Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. Tours are not suitable for guests with pre-existing back, neck, or hip injuries or who are pregnant.
Minimum age 6years. A signed release will be required from all participants on departure. We recommend you take out travel insurance.

Fitness and Health:

Although good physical health and a positive attitude are essential, you do not need any prior experience to partake in a Whitsunday Dive Adventure.

For diving, every diver is required to complete a medical questionnaire and satisfy age and medical requirements. We make it clear divers cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of flying after diving.

Cancellation/Refund Policy:

Should you wish to cancel your booking, all cancellations must be advised in writing to diving@whitsundaydiveadventures.com and the following conditions will apply:

Dive Courses:
Cancellations, Refunds and Change of Date/Transfer

You are entitled to a refund:

  • If you cancel up to 14 days prior to commencement date of the course.
  • (Course fee less $25 booking fee plus any associated course material)
  • If you fail the dive medical, we will refund your course fee, less a $25 booking fee plus any associated course material.

You are not entitled to a refund:

  • If you cancel within 14 days of the booked event. (New bookings made within 14 days of course commencement date are also non-refundable)
  • If the course was purchased on discount/special offer
  • If you cancel once the course has commenced.

Transfer/change of course dates:

  • If you change course dates within 10 days of course commencement date, a $299.00 fee will apply
  • Once you have started the course, if you request to complete the remainder on different dates, a $349.00 fee will apply
  • Course dives postponed due to weather are non-refundable, alternate dates will be supplied or a store credit will be applied.

All SSI/PADI courses must be completed within 12 months of commencement date.

Dive Tours:

  • Fully refundable up to 48hrs prior to departure.
  • Bookings cancelled within 48hrs of tour departure are non-refundable

Please Note: On occasion, in the interest of guest safety, we may have to cancel tours due to unfavourable weather conditions. In this unlikely event, you will be offered travel on another suitable day or issued a refund, minus $25 booking fee.

Payment Conditions:

  • Dive Course bookings made more than 14 days prior to course commencement date require a 50% deposit upon booking, with the balance to be paid 14 days prior to the course starting.
  • Dive Course bookings made within 14 days of course commencement date must be paid in full at the time of booking.
  • Dive Tours must be paid in full at time of booking.
  • Private Charter bookings made more than 14 days prior to departure date require a 50% deposit upon booking, with the balance to be paid 14 days prior to departure date.
  • Bookings made using credit card will incur a non-refundable 1.5% surcharge.

Interstate/International Bookings:

We understand that travel plans may be impacted due to the Coronavirus pandemic, personal/work circumstances, and ongoing government travel restrictions & regulations. These circumstances will be assessed on a case-by-case basis.

Travel Insurance:

We recommend you purchase travel insurance at the time of booking any travel. Any cancellations etc may be claimed via your insurance.