Refund Policy - Whitsunday Dive Adventures

Cancellation/Refund Policy:

General Policy
All cancellations must be advised in writing to diving@whitsundaydiveadventures.com. The following conditions apply based on the product or service booked:

Dive Courses

Entitled to a Refund:

    • If you cancel up to 21 days prior to the course start date, you will receive a refund of the course fee, minus the booking fee, credit card surcharge, and the PADI Online Theory ($275), which is non-refundable once assigned to your name.

    • If you fail the required dive medical, you will receive a refund of the course fee, less the non-refundable booking fee, credit card surcharge, and PADI Online Theory. However, it is your responsibility to complete the dive medical well in advance of your course start date. Waiting until the last minute (e.g., the day before) is not acceptable, as failure to obtain medical clearance due to late scheduling will not be grounds for a refund.

Not Entitled to a Refund:

    • If you cancel within 21 days of the booked course.

    • If the course was purchased at a discount or special offer.

    • If you cancel once the course has commenced.

    • If you answer “yes” to any question on our medical questionnaire on the morning of your course, any resulting change of dates, delays, or inability to continue the course will be charged as per the price list.

    • Transfer/Change of Course Dates:

Change of course dates:

    • If you change course dates within 21 days of the course commencement date, a $299.00 fee will apply.

    • Once the course has started, if you request to complete the remainder on different dates, a $349.00 fee will apply.

    • Course dives postponed due to weather are non-refundable; alternate dates will be provided, or a store credit will be issued.

    • Completion Deadline:
      All SSI/PADI courses must be completed within 12 months of the commencement date.

Dive Tours

Cancellations & Rescheduling:

    • Cancellations made more than 48 hours before the scheduled departure will receive a refund, minus the non-refundable booking fee and credit card surcharge.

    • Cancellations or rescheduling requests made within 48 hours of the scheduled departure will not be refunded. If you wish to reschedule, you will need to make a new booking at full price.

Medical Questionnaire Requirement:

If a guest fails the required medical questionnaire on the morning of the tour (answers “YES” to any question), they will not be allowed to dive, and the tour will NOT be refunded.
The medical questionnaire is available on our website and must be reviewed before booking to ensure you meet the medical requirements.

Private Charters

Cancellations & Rescheduling:

Cancellations made more than 21 days before departure will receive a refund, minus the non-refundable booking fee and credit card surcharge.
Cancellations made between 14 and 20 days before departure will result in forfeiture of the deposit.
Cancellations made within 14 days of departure are non-refundable.
Rescheduling within 14 days is treated as a cancellation. If you wish to reschedule, you will need to make a new booking at full price.

Weather-Related Cancellations

Company-Initiated Cancellations:

If we cancel a tour due to unsafe weather conditions, you will be offered either:

    • An alternative travel date, or

    • A refund, minus the non-refundable booking fee and credit card surcharge.

Travel Insurance:

We recommend you purchase travel insurance at the time of booking any travel. Any cancellations etc may be claimed via your insurance.